There is nothing more frustrating that dedicating your free time to taking the piss out of Londoners and the English (please note that these are different races), only to find that when you pop home for a visit you miss the bastards.
This week I find myself back in Australia, although it is obvious to everyone (especially to me,) that I have brought a little bit of London back with me. In attitude, beliefs, the rain and even my hairstyle...although I doubt any city will put up their hand to take credit for my latest follicle creation.
Most of my racial intolerance back home seems to be coming from what I will dub ‘speed issues’; everything seems to move a little bit slower here and ironically despite the two stone that my frame could do without, I am used to things moving a little faster.
I have rediscovered that friendliness is likely to impede speed of service. I am so unaccustomed to someone talking to me when they take my order (or speaking English for that matter,) that I feel almost uncomfortable by the pleasantries. All I can think of is that if the waiting staff persist on enquiring how I am, they will reduce the likelihood that I am going to get food before I chew off my arm…or someone’s ear.
The government has ensured that the pace of life remains somewhere between ‘coma’ and ‘dead’ by providing internet speeds that would make Bulgaria blush. Australia, as a result, is eleven hours ahead and yet ten years behind. It would be faster to do a global reconnaissance, than to type something into Google and get a response. That is if you can access the net in the first place; for some reason the phenomenon of wifi seems to have escaped an entire continent and most Australians believe that you have to be tied to a wall to use the net. I am happy to report that they do have microwaves…they are just waiting for electricity.
Hell, even the speed limits for motorists are slower than in London. This is probably for the best, as it is unlikely that the Asian cars that the locals here drive would survive another 20kms per hour.
I heard this morning on the news that over 300,000 people have been rescued off the coast of NSW since the introduction of surf life saving back in the 1940’s. I am tempted to joke that these poor bastards were just immigrants from London trying desperately to get back. Then I look at the mountain of Sydney souvenirs that I am going to try and cram into my suitcase for my flight home. I will do this maybe in an attempt to remind me of my roots and the country that I annoyingly love so very much…even if it does drive me insane. The locals will tell you it is a short drive anyway, even in an Asian compact.
Sunday 14 February 2010
Monday 8 February 2010
Foreigner in London column: Contagious Customer Service
I discovered today that it is possible to catch English.
As I checked in with Thai Airways I was told that the seat I had requested had not in fact been reserved. This was an interesting turn of events, as I had confirmed my seat via the phone just a few hours earlier. My inability to identify the name of the call centre person I had spoken to meant that I was essentially accused of being delusional by Thai Airways. They seemed to conclude that I suffered from a rare strain on mental illness where the only symptom is imagining contact with call centre staff.
The airline could not give me an explanation. Nor did they apologise or make any effort to fix the situation. Am I am a gold card carrying member of Star Alliance…I feel really sorry for the rest of you. At least I have junk mail to look forward to that doesn’t involve the local pizzeria or mini cab company. At this moment I am struggling to identify any other perks that go with the card.
Whilst waiting in yet another queue to try and get someone to help me at Heathrow I suddenly realise that I am not dealing with Thai Airways employees. The people checking me in describe themselves as ‘contractors.’ I have concluded that the definition of a contractor is someone who is not contractually obliged to take any responsibly for problem solving. I look forward to making a significant impact in a similar role myself one day. It may also not surprise you to learn that these contractors who were proving to be entirely usless were English natives.
So apart from feeling sorry for the non gold card customers, I felt sympathy for Thai Airways who have just lost a customer (one who has done no less than four return trips from London to Sydney with them.) Actually I don’t feel that sorry for them, as they have seated me next to a man who may or not be Hagar the Horrible. I let him take the armrest in case he tries to club me.
I start to think of all the other global brands that have left their reputation in the hands of English customer service.
Getting Benetton to take back a faulty jacket last year took up one too many hours on the phone. Had these phone calls not given me a valid reason to excuse myself from meetings at work I would have most certainly held a grudge.
Then there are the folks at McDonalds who at 10.31am become entirely unable to fry up my beloved Sausage & Egg McMuffin because the clock tells them so…whether you have been waiting in line to be served for 10 minutes is of no consequence to them.
As I type this I am advised by the flight attendant (sorry in this case there title does not warrant capital letters), that they have a record of me reserving my seat on my return flight. When I ask why I might do that rather than reserve a seat on my outbound flight, I have a piece of paper waved in my face and am told that this is ‘evidence.’ Yes, evidence that this flight attendant has spent too long a stop over in London and caught a bad case of English.
Another attendant then rushes over and says that my seat has been given to a last minute booking, and therefore I cannot have my seat. I am unsure how this last piece of information is likely to achieve anything other than make more order even more gin. I make a metal note to investigate the correlation between alcoholism and flying Thai Airways.
If only Newton was alive to see the airline turn gold back into a non precious metal.
Until there is a cure, I guess the best thing for global brands is to quarantine their staff after any time spent in the UK, or dedicate a proportion of profits to finding a cure for being English.
As I checked in with Thai Airways I was told that the seat I had requested had not in fact been reserved. This was an interesting turn of events, as I had confirmed my seat via the phone just a few hours earlier. My inability to identify the name of the call centre person I had spoken to meant that I was essentially accused of being delusional by Thai Airways. They seemed to conclude that I suffered from a rare strain on mental illness where the only symptom is imagining contact with call centre staff.
The airline could not give me an explanation. Nor did they apologise or make any effort to fix the situation. Am I am a gold card carrying member of Star Alliance…I feel really sorry for the rest of you. At least I have junk mail to look forward to that doesn’t involve the local pizzeria or mini cab company. At this moment I am struggling to identify any other perks that go with the card.
Whilst waiting in yet another queue to try and get someone to help me at Heathrow I suddenly realise that I am not dealing with Thai Airways employees. The people checking me in describe themselves as ‘contractors.’ I have concluded that the definition of a contractor is someone who is not contractually obliged to take any responsibly for problem solving. I look forward to making a significant impact in a similar role myself one day. It may also not surprise you to learn that these contractors who were proving to be entirely usless were English natives.
So apart from feeling sorry for the non gold card customers, I felt sympathy for Thai Airways who have just lost a customer (one who has done no less than four return trips from London to Sydney with them.) Actually I don’t feel that sorry for them, as they have seated me next to a man who may or not be Hagar the Horrible. I let him take the armrest in case he tries to club me.
I start to think of all the other global brands that have left their reputation in the hands of English customer service.
Getting Benetton to take back a faulty jacket last year took up one too many hours on the phone. Had these phone calls not given me a valid reason to excuse myself from meetings at work I would have most certainly held a grudge.
Then there are the folks at McDonalds who at 10.31am become entirely unable to fry up my beloved Sausage & Egg McMuffin because the clock tells them so…whether you have been waiting in line to be served for 10 minutes is of no consequence to them.
As I type this I am advised by the flight attendant (sorry in this case there title does not warrant capital letters), that they have a record of me reserving my seat on my return flight. When I ask why I might do that rather than reserve a seat on my outbound flight, I have a piece of paper waved in my face and am told that this is ‘evidence.’ Yes, evidence that this flight attendant has spent too long a stop over in London and caught a bad case of English.
Another attendant then rushes over and says that my seat has been given to a last minute booking, and therefore I cannot have my seat. I am unsure how this last piece of information is likely to achieve anything other than make more order even more gin. I make a metal note to investigate the correlation between alcoholism and flying Thai Airways.
If only Newton was alive to see the airline turn gold back into a non precious metal.
Until there is a cure, I guess the best thing for global brands is to quarantine their staff after any time spent in the UK, or dedicate a proportion of profits to finding a cure for being English.
Monday 1 February 2010
Foreigner in London column: Un Australia Day
I couldn’t enjoy a beer to welcome in Australia Day this year as the staff at A&E didn’t have a bottle opener.
I was with a friend who had taken ill, and whilst I did have a couple of bottles of beer in my handbag I had no way of opening them. (Please note I did make several attempts to take off the cap with the aid of an oxygen bottle.) To avoid being conscious on my country’s national day I did ask one of the nurses for morphine, but was told that there was none to spare…even though I flashed my private health insurance card at them.
Embarrassingly several days earlier I had had to Google ‘what date is Australia day?’ to remind myself when I should adorn myself in green and gold. It is easier to remember the date if you are living in Australia, as they quite rightly celebrate with a day off. A ‘day off’ being a euphemism for the largest piss up an island has seen…until the next year.
When I first moved to London, I did try to explain to my office that I needed to be able to celebrate Australia Day (ideally with a day off) or at the least with some decorations on my desk that may or may not include a blow up marsupial. Sadly this outburst of national pride is something that the locals don’t really understand, and not just because it was my national day I wanted to celebrate and not theirs. Unless national celebrations are in some way linked to their beloved football team, the locals in London don’t seem to get that worked up about very much at all. This is made all the more worse by the fact that their team is pretty dismal. This is not based on opinion just observation that there has been over 40 years between trophies. Even my school hockey team boasts a better track record.
So I didn’t drink beer, I couldn’t remember what date I was supposed to be drinking beer on and after 8 hours in A&E I couldn’t even face the thought of having to find where I last left my alarmingly gaudy rugby jersey to wear to the office.
I could only describe myself as Un-Australian. This is perhaps the greatest insult that you can pay to an Australian. You either stand for all that is Australian or you don’t… we are pretty black and white about things. Being Australian means celebrating Australia Day unashamedly, not understanding why Marmite has the edge of Vegemite, self combusting if you don’t get on a plane at least once every two weeks and making everything you say sound as though it is a question.
Was I starting to lose my Australianess? Had four years in London finally robbed me of most of my savings as well as my identity? Just as I start to panic I glance at my mantle piece, which shows off flowers that I borrowed from the garden next door. Now if ignoring a fence or too isn’t Australian I don’t know what is.
I was with a friend who had taken ill, and whilst I did have a couple of bottles of beer in my handbag I had no way of opening them. (Please note I did make several attempts to take off the cap with the aid of an oxygen bottle.) To avoid being conscious on my country’s national day I did ask one of the nurses for morphine, but was told that there was none to spare…even though I flashed my private health insurance card at them.
Embarrassingly several days earlier I had had to Google ‘what date is Australia day?’ to remind myself when I should adorn myself in green and gold. It is easier to remember the date if you are living in Australia, as they quite rightly celebrate with a day off. A ‘day off’ being a euphemism for the largest piss up an island has seen…until the next year.
When I first moved to London, I did try to explain to my office that I needed to be able to celebrate Australia Day (ideally with a day off) or at the least with some decorations on my desk that may or may not include a blow up marsupial. Sadly this outburst of national pride is something that the locals don’t really understand, and not just because it was my national day I wanted to celebrate and not theirs. Unless national celebrations are in some way linked to their beloved football team, the locals in London don’t seem to get that worked up about very much at all. This is made all the more worse by the fact that their team is pretty dismal. This is not based on opinion just observation that there has been over 40 years between trophies. Even my school hockey team boasts a better track record.
So I didn’t drink beer, I couldn’t remember what date I was supposed to be drinking beer on and after 8 hours in A&E I couldn’t even face the thought of having to find where I last left my alarmingly gaudy rugby jersey to wear to the office.
I could only describe myself as Un-Australian. This is perhaps the greatest insult that you can pay to an Australian. You either stand for all that is Australian or you don’t… we are pretty black and white about things. Being Australian means celebrating Australia Day unashamedly, not understanding why Marmite has the edge of Vegemite, self combusting if you don’t get on a plane at least once every two weeks and making everything you say sound as though it is a question.
Was I starting to lose my Australianess? Had four years in London finally robbed me of most of my savings as well as my identity? Just as I start to panic I glance at my mantle piece, which shows off flowers that I borrowed from the garden next door. Now if ignoring a fence or too isn’t Australian I don’t know what is.
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